So how did I end of in Alaska anyway? In December I applied for an ACUHO-I internship. There were about 255 schools and close to 400 applicants. Schools contacted the students they wanted and the University of Alaska picked me.
Because the majority of students move out of housing for the summer, that leaves the residence halls and apartments available to rent to outside people. Conference Services outreaches to individuals and conferences in the area to sell its beds. The apartments go to long-term guests such as visiting professors and interns. The three residence halls are used for all other conferences such as summer baseball leagues, the Special Olympics, and academic workshops.
The two operations interns oversee the prep crew. They are responsible for cleaning each room and making it seem like a hotel room. Katie and I are the hospitality interns. We oversee the hospitality staff who mans the front desks 24/7. Our people take reservations; check guests in and out, handle payment, and all customer service issues.
The first week we were here we were thrown into training. The following week we had to train our staffs. At points it was quite messy and disorganized which made me a little tense. About half of my staff is composed of returning staff members who helped us out a lot during training. I felt like George W Bush. I was responsible for overseeing everyone and yet I am clueless and they are better off governing themselves. But apparently last year’s interns were really clueless and did a bad job. Therefore the staff actually thinks we are doing a great job.
We opened for business on Friday. There were some few minor problems like people checking in days early, prepayments not being shown on the computer, and toilets overflowing. Other than that we are off to a good start.
Since we have been busy this week, we haven’t had any real adventures. We have gone out to eat to several local restaurants, had an ice cream social with our staff, checked out nearby stores, went to the movies, had a BBQ with the RA’s, even went to a drag show, but nothing too crazy. Hopefully once we get everyone gets the hang of things it will free up some more time to explore.
Because the majority of students move out of housing for the summer, that leaves the residence halls and apartments available to rent to outside people. Conference Services outreaches to individuals and conferences in the area to sell its beds. The apartments go to long-term guests such as visiting professors and interns. The three residence halls are used for all other conferences such as summer baseball leagues, the Special Olympics, and academic workshops.
The two operations interns oversee the prep crew. They are responsible for cleaning each room and making it seem like a hotel room. Katie and I are the hospitality interns. We oversee the hospitality staff who mans the front desks 24/7. Our people take reservations; check guests in and out, handle payment, and all customer service issues.
The first week we were here we were thrown into training. The following week we had to train our staffs. At points it was quite messy and disorganized which made me a little tense. About half of my staff is composed of returning staff members who helped us out a lot during training. I felt like George W Bush. I was responsible for overseeing everyone and yet I am clueless and they are better off governing themselves. But apparently last year’s interns were really clueless and did a bad job. Therefore the staff actually thinks we are doing a great job.
We opened for business on Friday. There were some few minor problems like people checking in days early, prepayments not being shown on the computer, and toilets overflowing. Other than that we are off to a good start.
Since we have been busy this week, we haven’t had any real adventures. We have gone out to eat to several local restaurants, had an ice cream social with our staff, checked out nearby stores, went to the movies, had a BBQ with the RA’s, even went to a drag show, but nothing too crazy. Hopefully once we get everyone gets the hang of things it will free up some more time to explore.
1 comment:
BEARS!!! lots of BEARS!
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